Exceptional service is its own form of art.
I believe exceptional service is its own form of art. One of my favorite quotes from Charles Eames: “The art is not something you apply to your work. The art is the way you do your work, a result of your attitude toward it.” Venture capital is a product that founders purchase with their equity, and we have an unbounded opportunity to infuse this product with creativity and delight – that’s what drives me.
The leaders that inspire me most bring this craftsmanship to company and brand building. Leading with vulnerability and exceptional clarity of vision, they are customer obsessed, masterful storytellers, and relentless advocates for their team.
A pledge I’ll always remember from Josh Kopelman at First Round is that we owe the founders we work with two things: our unvarnished opinions and unwavering support. I don’t take the position we’re in to serve founders for granted, and will always strive to raise the bar on how we accelerate their progress. And most importantly, having an amazing time along the way.